Privacy Policy

1. Who we are

Data controller: Matcha Club
Address: 20 8 St, Al Quoz, Dubai, United Arab Emirates
Phone: +971 50 460 1461
Email: [email protected]

Matcha Club operates a boutique padel and movement social club in Al Quoz, Dubai. Our website provides information about the club, partner-matching content, and ways to contact us.

2. Personal data we collect

Depending on how you use our website, we may collect:

• Identity and contact data: name, email address, phone number, and other details you enter in contact forms or subscription forms.
• Partner matching preferences: information you choose to share on our find-a-partner page or in related enquiries (for example, preferred times or activity type).
• Technical and usage data: IP address, browser type, device information, pages viewed, and similar logs generated when you use the website.
• Cookies and similar technologies: cookies and local storage used for site functionality and preferences where enabled on our website.
• Communications: content of messages you send us (email, forms, or other channels linked from the site).

We do not knowingly collect personal data from children under 18 without appropriate parental consent. If you believe a child has provided us data, contact us and we will take appropriate steps.

3. How we use your data and legal bases

We use personal data to:

• Provide the website and respond to enquiries;
• Process form submissions and subscription requests;
• Improve security, prevent fraud, and troubleshoot technical issues;
• Analyse aggregated usage to improve our services, where permitted;
• Comply with legal obligations and enforce our Terms of Use.

Where UAE PDPL or other applicable law requires a legal basis, we rely on one or more of: your consent (for example, marketing or non-essential cookies where required); performance of a contract or steps at your request before entering a contract; legitimate interests (operating and securing the website and club communications), balanced against your rights; and legal obligation where we must retain or disclose data by law.

4. Sharing and processors

We may share personal data with:

• Hosting and infrastructure providers that store and deliver the website;
• Form and communication tools (for example, email or messaging integrations);
• Professional advisers (legal, accounting) where necessary and subject to confidentiality;
• Authorities when required by applicable law, court order, or to protect rights, safety, and security.

We require processors to handle data only on our instructions and with appropriate safeguards. We do not sell your personal data.

5. International transfers

Your data may be processed in the United Arab Emirates and in other countries where our service providers operate. Where transfers outside the UAE occur, we implement appropriate safeguards as required by applicable law.

6. Retention

We keep personal data only as long as needed for the purposes above, including to meet legal, accounting, or reporting requirements. Form submissions are typically retained for the period needed to fulfil the enquiry and for a reasonable archive period unless you ask for deletion sooner and we are not required to retain the data.

7. Security

We use administrative, technical, and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure.

8. Your rights

Subject to applicable law (including UAE PDPL where it applies), you may have the right to request access, correction, deletion, restriction of processing, objection to certain processing, and data portability where technically feasible. To exercise your rights, email [email protected] with sufficient detail to identify you and your request.

9. Cookies

Our site may use essential cookies for operation and additional cookies from third-party scripts included in our website where applicable. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do.

11. Contact

Questions about this Privacy Policy: [email protected] or +971 50 460 1461.